Orlans PC combines legal expertise with world-class customer service for gold-standard quality and efficiency

Orlans PC combines legal expertise with world-class customer service for gold-standard quality and efficiency

Orlans PC takes a unique approach to providing end-to-end legal services, applying Lean Six Sigma principles to all processes and investing in proprietary technology to deliver an exceptional result for its clients. 

By blending its legal expertise with world-class customer service, Orlans PC achieves a gold standard of quality and efficiency in collections (secured and unsecured), title claims and curative, foreclosure, deed-in-lieu, loss mitigation, eviction and real estate transactions. 

“With our multi-region footprint, Orlans clients benefit from our OnPulse regulatory knowledge and the efficient AMP case management system to gain peace of mind and realize compliance excellence and oversight savings,” said Alison Orlans, president and CEO of Orlans Group, which includes Orlans PC, eTitle, eVantage, Revlegal and Towne Auction. 

The company’s service is driven by three distinctive features:

The Strive Success Team

Orlans’ Strive Success team is a high-performing, highly collaborative and responsive team trained in Lean Six Sigma. The team meticulously applies expertise to ensure that clients remain compliant and borrowers are treated with dignity and respect.

“Our people and culture are the foundation of our Strive ethos,” Orlans said. “With more than 30,000 hours of training each year, we are passionate about championing our people’s success, because they champion our clients’ success. 

“The Strive Success Team is committed to living out the company’s core values — striving to serve others, innovate, be authentic and open, own their actions, and win together.”

AMP Proprietary Technology 

State-of-the-art technology known as AMP provides an end-to-end, frictionless and automated case management experience, efficiently achieving milestones with fewer but effective touches. 

3D Strive Performance Scorecards

By utilizing its 3D Strive Performance Scorecards to measure the exceptional value delivered by Orlans people, processes and technology, Orlans enjoys a 98% client satisfaction rating with its clients. Included in these impressive scorecards are three dimensions:

Case Management PerformanceClient performance stack-up comparisonsClient satisfaction rating

Orlans, which serves more than 100 of the largest banks, servicers, finance companies, government agencies and Fortune 500 companies, is poised to expand to all aspects of collections. 

Based on client demand, Orlans is currently beta-testing non-real estate default collections with key clients and fully expects to launch these new services in the near future.

For 2020, Orlans PC has prioritized: 

OnTrack – New real-time case management pipeline tracker.OnDash – New technology to report the 3D Strive Performance scorecards in real time.Strive Analytics – enhanced analytics featured in AMP that will provide insight and better understanding of file movement creating greater efficiencies.

“Orlans PC is on a mission to champion the success of its partners and set the new standard for legal services – with innovative technology that streamlines case management, combined with unparalleled legal expertise and world-class customer service,” Orlans said.

“In an industry where every client is striving to be leaner, faster and greater, Orlans fuels performance and success.” 

Alison Orlans, President and CEO

Alison Orlans led the multi-million-dollar merger of three law firms into Orlans PC, one of the largest WBENC certified women-owned law firms in the U.S. Her professional affiliations include the American Bar Association, USFN, American Land Title Association, REOMAC, Legal League 100, Young Presidents’ Organization, Women Executives in Banking, Restore Foundation and more. 

Julie Moran, Senior Executive Counsel

Julie Moran is a member serving the Compliance Committee of the Massachusetts Mortgage Bankers’ Association, member of Massachusetts Real Estate Bar Association Board of Directors, and member serving the Legal Issues Committee of the USFN.

James Clarke, Senior Executive Counsel

James Clarke is a member of the State Bar in five jurisdictions: Florida, District of Columbia, Maryland, Virginia and West Virginia. Clarke serves as a board member of USFN, America’s Mortgage Banking Attorneys, and as past Chief Financial Officer, past Chair of the Finance Committee and past Chair and Vice-Chair of the Education Committee.

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